To receive a full refund on a purchase that includes promotional items, all items including the promotional gift must be returned. Ultra PRO from time to time may offer free promotional items with their products. Ultra PRO International may assess a 15% restocking fee against the customer’s account or deduct the fee from the refund amount on all returns. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you. The return must be adequately packaged to protect against damage in transit. The customer is solely responsible for the return shipping of items they wish to return.
The refund for the items returned will be credited back to the original payment method. Please allow five (5) business days for your return to process after being received.
Return Merchandise Authorization (RMA) number (instructions in procedure below).For a return to be accepted, all of the following must be included: To qualify for a return of merchandise, you must follow the return guidelines set forth in this document and request a return within 30 days from the invoice date for this policy to apply.